Case study · Enterprise software
A 6,500-seat software company closed the signature ticket queue for good
Northwind's IT team was drowning in signature tickets and maintaining fragile Exchange transport rules. A zero-touch model — HRIS sync, rule-based assignment, native deployment, and a transport-layer backstop for mobile and webmail — removed IT from the per-signature loop entirely.
- ~0
- signature tickets after go-live
- 6,500
- seats on zero-touch assignment
- 100%
- client coverage incl. mobile & webmail
Representative composite based on common deployments in this industry — not a single named customer. Figures illustrate the outcomes the described controls are designed to produce.

