A 6,500-seat software company closed the signature ticket queue for good

Northwind's IT team was drowning in signature tickets and maintaining fragile Exchange transport rules. A zero-touch model — HRIS sync, rule-based assignment, native deployment, and a transport-layer backstop for mobile and webmail — removed IT from the per-signature loop entirely.

signature tickets after go-live: ~0; signature tickets after go-live
seats on zero-touch assignment: 6,500; seats on zero-touch assignment
client coverage incl. mobile & webmail: 100%; client coverage incl. mobile & webmail

Size: ~6,500 employees
Platform: Microsoft 365 + Google Workspace
Region: Global

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Representative composite based on common deployments in this industry — not a single named customer. Figures illustrate the outcomes the described controls are designed to produce.

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